CR Form Customer Request FormProviding excellent customer service is very important to us and as such we take all customer requests very seriously. The nature of your request will determine which of our support team members review it on your behalf. We appreciate your patience and promise to give your request the attention it deserves. Please complete this form in its entirety to open a customer request case with our support team. Please understand reviewing your case may include contacting manufacturers or suppliers, meeting with employees you spoke with, reviewing your equipment service history, reviewing photos, videos, & documents, etc. In some cases, this may take up to 14 days to provide a complete response. Please be advised that it may be necessary to pause any pending or scheduled work until a resolution can be reached. Please enable JavaScript in your browser to complete this form.Date / Time *DateTimeName *FirstLastEmail *Phone *Address *Address Line 1Address Line 2City--- Select state ---AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingStateZip CodePlease describe your request or concern in a few sentences: *Note: More room is provided below for further explanation & details. Please limit this field to a few words or sentences so we can direct your form to the appropriate person.On a scale of 1-10, how would you rate the service you received from Magic Touch so far? *Rate 1 out of 10Rate 2 out of 10Rate 3 out of 10Rate 4 out of 10Rate 5 out of 10Rate 6 out of 10Rate 7 out of 10Rate 8 out of 10Rate 9 out of 10Rate 10 out of 10Date & Approximate Time of Service *DateTimeEmployee(s) Name who provided service *Have you spoken to any other Magic Touch employees regarding this matter? If so who and on what date? *What was the original purpose of your service? *Routine MaintenanceRepair DiagnosisComplete Previously Approved RepairEstimate for New Unit ReplacementComplete Previously Approved New Unit InstallationOtherIf other, please tell us the service you requested when making your appointmentWas the service you originally requested completed? *YesNoIs the equipment you requested service on currently working? *YesNoDid the technician make recommendations or inform you of needed repairs? *YesNoDid you approve and purchase the technicians recommendations for repair? *YesNoPlease provide a detailed but concise explanation of your request: *Please tell us what you feel is an appropriate response / resolution if your request is in regards to dissatisfaction with the service you received: *Please upload any document that you wish to provide in support of your request here: Click or drag a file to this area to upload. File Upload (additional / if needed) Click or drag a file to this area to upload. File Upload (additional / if needed) Click or drag a file to this area to upload. Submit